Building · target December 2026Used for the customer record
Bring email into the same picture.
Quotes, terms and long threads often live in email. Pinpoint is building email review so those threads join the same picture as your calls and texts.
Can you send the renewal quote? I would like to go over it this weekend, and I have a quote from my current provider.
Here it is. Saturday at 11 is open; bring the other quote and we will compare them line by line.
What email intelligence is
Email intelligence reads customer email threads for the same things a call or a text is read for: what the customer asked, what was quoted, what was promised and what the thread is waiting on. Pinpoint is building it, with a target of December 2026. Once it ships, an email thread will join the same review as calls and texts, with each finding tied to the message it came from.
Building, with a target of December 2026. Email threads are not read yet; Pinpoint reviews calls and texts now.
How it will work
- 01
Threads arrive whole
Customer threads will reach Pinpoint from the mailboxes your team chooses, with replies and forwards in order. Each thread will have a named owner, so an email that has been forwarded three times still has someone answerable for it.
- 02
The quote is read
Email is where numbers get written down. Each thread will be read for the figures that were sent, what they applied to and the conditions attached, so a manager will see what a customer was told without reading the whole chain.
- 03
It joins the conversation
An email thread will sit beside the calls and texts with the same customer, so a question answered on the phone and repeated by email will read as one conversation. Where the channels disagree about price or terms, that disagreement is worth a manager's attention.
What a manager will see
- Email threads will show what was quoted and what was promised.
- A manager will see which threads have no owner answering them.
- The email side of a customer will sit with the calls and texts.
- Each finding will link to the message it came from.
Questions about email intelligence
Something else? Ask on a walkthrough.
Can I use email intelligence now?
Not yet. Email intelligence is building, with a target of December 2026. Pinpoint reviews calls and texts now, with cited answers across those conversations. When email arrives, it will join the same review rather than sit in a separate report, so the way you work does not change.
Which email systems will connect?
Each connection is verified on its own, and none is promised here. A connection will be trusted only after it is verified, and your team will decide which mailboxes are in scope. Nothing on this page means that a particular email provider is already supported.
Will it read personal inboxes?
No. Only the mailboxes your team chooses will be read, and only for customer threads. Personal mail is out of scope, and the permissions you set decide who can see a thread once it is there. Access can be narrowed or removed at any time.
What will an email finding not tell me?
It will point to a thread worth reading, nothing more. A quote with no reply does not establish that the customer bought elsewhere, that the deal is gone or that nobody followed up by phone. You read the thread and decide. Findings describe conversations, not outcomes or revenue.
Will emails be answered automatically?
No. Reading a thread and writing in it are different capabilities. Email intelligence will read and propose. Sending anything for you belongs to actions and workflows, where a person approves each message or turns on a routine inside limits your team sets, with a receipt for every send.
Go deeper
What an email thread reveals that a call does not
A thread carries the customer’s own words, everything your team put in writing and the people copied on it, which is more than a recording can show.
Conversations · 7 min readThe quote follow-up cadence: what to send after you gave a price
Once a customer has your price, every follow-up has to change something: the missing piece, the option, the terms, or the reason to decide.
Follow-up and workflows · 7 min readIntent, commitments, next step: how to read any customer conversation
Every conversation should leave the team knowing what the customer is trying to do, what each side promised, and what happens next with a date on it.
Customers · 7 min read
See it on your own calls and texts.
A 30-minute walkthrough with a person who can answer questions, then a free review of your own calls.