Pinpoint

Product / Use cases

Coaching from real callsAvailable today

Coach every rep from their own calls.

Pinpoint gathers each rep's calls and texts, marks the moments worth playing and suggests one change to practice. You run the one-on-one with the recording in hand.

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PinpointTomás Rivera · Sep 14 to 18
Tomás RiveraSales rep · 31 calls and 12 text threads

The pattern this weekPrice came up on 9 calls. On 6, no time was offered after it.

Worth playing in a one-on-oneThree moments

  1. Grace LindqvistPrice given, no meeting asked · 2:10Coach: offer two times after the price
    Wed 4:40 pm
  2. Ruth OkaforObjection left open · 2:47Coach: answer the price, then ask for a time
    Tue 10:42 am
  3. Owen MercerNext step agreed · 5:02Coach: play this one as the example
    Thu 11:20 am
Grace LindqvistPrice given, no meeting askedTomás · Wed, Sep 16, 4:40 pm · Outbound · 2:34
1:58
GraceSo what would it come to each month?
2:10
TomásWith everything included, it comes to 189 a month.
2:16
GraceOkay. Let me think about it and get back to you.
2:19
TomásSure, no rush. Call me whenever you're ready.

Opens the recording at 2:10

One change to practice
After the price, offer two timesSuggested
“I can walk you through it today at 4:30 or tomorrow at 10. Which works better?”
For your one-on-one. You decide what to say.
One rep's week: the pattern, the moments worth playing and one change to practice, each note tied to its second. Synthetic example.

What coaching from real calls is

Coaching from real calls means developing a rep from the conversations they actually had, not from memory or a monthly scorecard. The manager plays the moment, the rep hears their own words, and the two agree on one thing to say differently next time. Pinpoint gathers each rep's calls and texts, marks the moments worth playing and shows the pattern across the week, so the one-on-one starts from evidence instead of a hunch.

Runs on

How it works

  1. 01

    Every conversation, not a sample

    Each rep's recorded calls and text threads are gathered for the week you pick, so coaching starts from everything they said instead of the one call you happened to hear.

  2. 02

    The moments are already marked

    The question that opened a customer up, the price given with no time offered, the objection left open: each is marked at its second, so you play it instead of searching for it.

  3. 03

    The pattern shows the habit

    One call is an anecdote. Across a week the same moment either repeats or it does not, and the pattern is counted in calls, each count opening to the calls behind it.

  4. 04

    One change to practice

    Take one clip and one sentence into a short one-on-one. The rep hears the moment in their own voice, you agree on what to say instead, and you know which moment to listen for next week.

What a manager sees

Evidence, approvals and permissions

Every coaching note links to the call or message it came from, so a rep hears the moment instead of arguing with a label. Findings describe calls, not people: Pinpoint does not grade or rank your reps, and what a moment means is your decision. Pinpoint suggests the change, and you decide what to say and whether to say it. Who can see a rep's conversations follows the permissions your team sets.

Pinpoint proposes and a person decides. It never places calls, and nothing is sent to a customer or written to your CRM until someone on your team approves it.

Questions about coaching from real calls

Something else? Ask on a walkthrough.

Does Pinpoint score or rank my reps?

No. Every finding is about a call: what was asked, what was answered, whether a time was offered. Pinpoint does not grade people or build leaderboards. A pattern across a week tells you what to coach, and what it means for a person is your decision, made from the evidence.

Where do the coaching moments come from?

From the calls themselves. Each recorded call is transcribed and read for the moments that matter in a sale: questions asked, objections answered or left open, prices given, times offered and next steps agreed. Each moment keeps its second, so it opens in the recording where it happened.

Does it work with texts too?

Yes, with a connected phone system. Text threads are read for the same moments as calls, such as a question left unanswered or a price sent with no time offered. We confirm how your texts arrive before any commitment.

Can reps practice with an AI customer?

Not in the product. AI roleplay training is planned, and no date is set. Coaching from real calls is what Pinpoint offers now: the rep practices the one change on the next real call, and you listen for it.

How can we try it on our own calls?

Start with the free 48-hour call review. Send 20 to 50 recorded calls and you get a report of the moments worth hearing, the promises made and the objections left open, with every finding checked by a person.

Go deeper

Price given without an appointmentObjection not answeredNo appointment askName not takenFrustration not addressed

See it on your own calls and texts.

A 30-minute walkthrough with a person who can answer questions, then a free review of your own calls.

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