Pinpoint

Understand every deal.
Then act on it.

Book a walkthroughSee pricing

PinpointTrevor Hall · Last 30 days
Trevor HallFollow-up scheduledHesitated on the timeDanny Cortez · Sep 9, 4:21p · Inbound · 1:20
0:42
TrevorMy policy renews next month and I can only do Saturdays. Can we go over both quotes then?
0:58
DannySure. I can hold Saturday at 12:30 and have both quotes ready for you.
1:12
TrevorSaturday could work. Let me see how the morning goes and I will let you know.
1:16
DannySounds good, I will text you the details.
Customer context
IntentBoth quotes before his renewal, Saturdays onlycall 0:42
Call evidenceDanny offered Saturday 12:30; Trevor was tentative. Danny promised to text the details.Offer 0:58 · tentative reply 1:12 · details promise 1:16
Next stepAsk Trevor to confirm the timeproposed
Text Trevor to confirm Saturday 12:30Proposed
Hi Trevor, this is Danny at Summit. I am holding Saturday at 12:30 to go over both quotes with you. Can you confirm that time works?
Suggested wording for a person to review. No message has been sent.
One customer, from the call to the next step, with the evidence behind every line. Synthetic example.

What Pinpoint does today.

PinpointTrevor Hall · Inbound · 1:20
Trevor HallFollow-up scheduledHesitated on the timeDanny Cortez · Sep 9, 4:21p
0:58
DannyI can hold Saturday at 12:30 for you and have both quotes ready.
1:12
TrevorSaturday could work. Let me see how the morning goes and I will let you know.
1:16
DannySounds good, I will text you the details.
Every observation links to the moment in the recording. Synthetic example.

Used for sales call review

Start with a free review of your own calls.

  • Free 48-hour call review.Send 20 to 50 recorded calls. A person checks every finding before you see it.
  • Then one free month.Your team uses Pinpoint for a month at no charge.
  • Priced per active rep.$99 a month, or $79 a month billed annually. 3-rep minimum. Managers and viewers are free.
  • Minutes are pooled.1,500 minutes per rep each month, shared by the team. Analysis pauses at the cap, and extra minutes are never charged automatically.
  • Your data stays yours.Kept 30 days in the United States and never used to train models.

See a sample call review

TeamFree call review

Free48-hour call review

Then one free month.

Then $99 per active rep a month, or $79 a month billed annually.

Get a free call review
  • Calls reviewed with cited findings
  • Cited answers about any conversation
  • Per-rep review and coaching moments
  • Proposed next steps, never sent on their own

From insight to action.

  1. PinpointTrevor Hall · Inbound · 1:20
    Trevor HallFollow-up scheduledHesitated on the timeDanny Cortez · Sep 9, 4:21p
    0:58
    DannyI can hold Saturday at 12:30 for you and have both quotes ready.
    1:12
    TrevorSaturday could work. Let me see how the morning goes and I will let you know.
    1:16
    DannySounds good, I will text you the details.
    Every observation links to the moment in the recording. Synthetic example.

    See and understand Calls and texts, with cited evidence

    Available today
  2. PinpointTrevor Hall · CRM
    CustomerTrevor Hall
    OwnerDanny Cortez
    Next stepCall back next weekSaturday 12:30, offered; customer unconfirmedOffer 0:58 · tentative reply 1:12
    InterestRenewal quote, two options
    Writes to the CRM only after approval
    Building: what the record says beside what the customer said, corrected only with approval. Synthetic example.

    Connect and act The customer record, email and approved updates

    Building
  3. PinpointMissed calls only
    12:41Missed by the teamAnswered by the assistant
    0:00
    AssistantThanks for calling Summit. I am the automated assistant. I can help now or get you a person.
    0:09
    CallerCan someone go over my renewal quote? I could come by Saturday.
    0:15
    AssistantYes. I can note Saturday for you and have Danny call to confirm a time this afternoon.
    Callback for a personProposed

    Ask Trevor to confirm Saturday 12:30. Draft based on Danny’s offer at 0:58 and Trevor’s tentative reply at 1:12.

    Assigned by Jordan A.Danny calls at 2:10 pm · the assistant places no calls
    Planned concept, not in the product: the assistant answers only what the team missed, and a person makes every callback. Synthetic example.

    Converse Voice agents, a concept with no date set

    Planned

Nothing acts without your approval.

Questions before you book.

Something else? Ask on a walkthrough.

What is the free call review?

Send 20 to 50 recorded calls from last week. Within 48 hours you see every callback that was promised and missed, every objection left open and the moments worth hearing, each linked to the second it happened. A person checks every finding, and we delete your files within 30 days.

What does the free month include?

One month of Pinpoint for your team at no charge. Your team's calls are reviewed with cited findings, and we check in every week against success criteria written down at the start. If you continue, the Team plan begins when the month ends.

What counts as an active rep?

A rep whose calls or texts Pinpoint reviews during the month. Managers and viewers are free, and the Team plan starts at 3 reps.

How do minutes work?

Each active rep adds 1,500 minutes a month to a pool the whole team shares. Analysis pauses when the pool runs out, and extra minutes are never charged automatically.

How is Pinpoint billed?

After the free month, the Team plan is billed per active rep: $99 a month, or $79 a month billed annually, with a 3-rep minimum. Sales tax is added where it applies.

What if we have 20 or more reps on one phone floor?

Teams with 20 or more reps on one phone floor are quoted after the free month measures your volume. The free month runs on your own calls, so the quote reflects the minutes your floor actually uses.

What do we need to get started?

For the free review, 20 to 50 recorded calls and, if you have it, a list of the rep, the date and the customer number for each one. We send export steps for your phone system, and nothing is installed. For ongoing use, we confirm how your calls and texts reach Pinpoint before any commitment.

Will Pinpoint work with our phone system, texting provider or CRM?

The free review works from recorded calls you export, so it does not depend on your phone system. Ongoing connections depend on the exact provider, account configuration and access available, and we verify them rather than assume support from a provider name. Pinpoint does not write to your CRM yet; approved write-back is building, and a proposed next step is never an automatically sent message.

Does Pinpoint make calls or send messages on its own?

No. Pinpoint never places calls. It reviews conversations, cites the evidence and proposes the next step, and nothing is sent to a customer or written to your CRM until someone on your team approves it.

Do you use our conversations to train AI models?

No. Your calls and texts are hosted and processed in the United States, expire 30 days after they arrive, and are never used to train models.

Are the customers and calls shown on this page real?

No. Every name, call, text and number on this website is a synthetic example built to show how the product works. Real conversations appear only inside your own workspace, and only to the people you authorize.

See it on your own calls and texts.

A 30-minute walkthrough with a person who can answer questions, then a free review of your own calls.

Book a walkthrough