Answer what the team missed.
AI on the phone that complements the team: what an assistant that answers missed calls must disclose, when it must hand off, how to evaluate one, and how it differs from AI that trains reps.
Call Trevor to confirm Saturday 12:30. Script drafted from the call at 1:12.
In the platform
Tools
Guides
AI customers that train reps versus AI agents that talk to customers: two different things
AI roleplay trains your reps with synthetic customers and carries almost no customer risk. An AI agent talks to real buyers and carries all of it.
Voice agents · 7 min readAI voice agents at car dealerships: inbound, outbound, and what they must disclose
A voice agent belongs on the calls your team missed and on outbound drafts a manager approves, never in front of a customer a person could have answered.
Voice agents · 8 min readHow to evaluate an AI voice agent for a dealership sales line
Judge a voice agent on the calls it hands off, the records it writes and the permissions it respects, not on how natural it sounds in a demo.
Voice agents · 8 min readWhen an AI agent must hand a customer to a person
Five conditions require a person: a request, confusion, a complaint, any figure that would move, and anything the store would have to commit to.
Voice agents · 7 min read
Signals
Vocabulary
- AI disclosureTelling the person on the other end that they are talking to software, in the first few seconds and in plain words.
- Artificial or prerecorded voice (Telephone Consumer Protection Act)A federal telemarketing phrase covering calls that play a recording or use a synthetic voice rather than a live person speaking.
- AutodialerSoftware that places calls automatically, a category federal telemarketing rules treat with particular care.
- Do-not-call listThe registries and internal records of people who have asked not to receive marketing calls, which a store has to honor.
- Human handoffThe moment an AI agent stops and passes the customer to a person, along with everything said so far.
- Missed-call answering by an AI agentLetting a voice agent pick up sales calls that would otherwise ring out, go to voicemail or die on hold.
- Outbound draftA message or call prepared by software for a person to review, send or discard before the customer ever sees it.