Do-not-call list
The national registry and the company’s own records of people who have asked not to receive sales calls, which a sales team has to honor.
Use this definition in team training or when clarifying a sales note.
Definition
Two things carry this name. One is the National Do Not Call Registry consumers sign up for. The other is your company’s own list, which records anyone who told your team directly to stop calling. Both have to be respected, and the internal one is usually where teams get into trouble, because a request made out loud to a rep has to reach the systems that dial.
Requests arrive anywhere: on a call, in a text reply, in person, by email. The FCC’s rules require a do-not-call request to be honored within a reasonable time of no more than ten business days (47 CFR 64.1200(d)(3)), and they are specific about record keeping and exceptions. This is general information, not legal advice.
Why it matters
The expensive failures here are process failures rather than bad intentions: a customer asks a rep to stop calling, nobody marks the record, and an automated sequence keeps going for three weeks. Make the request easy to record from any channel, check that your outbound tools actually read that field, and have counsel review the policy.