Resources for
dealership sales leaders.

Tools

Each one does a small part of what Pinpoint does on every conversation, in your browser, with your own words.

• Appointment ask checker

  Paste what the rep said and see which of the six parts of a strong ask are missing, with a rewrite.

• Text follow-up composer

  Two ready texts for the five situations that stall a sale, with the names and time filled in.

• Recorded-line notice by state

  Your state's consent rule and the exact greeting, outbound and text notices to use. 11 all-party, 37 one-party, 3 mixed.

Signals

The 24 moments in a sale a manager should catch, in calls and texts, each with what it sounds like, what to do next and how to coach it. See the whole library.

Guides

Written for the desk, with the answer first and something to do this week.

• Appointment set rate: what it is, how to measure it and how to raise it

  A working definition of appointment set rate for dealership phone and text traffic, with the counting rules that keep it honest and the coaching that moves it.

  6 min read
• Coaching from the call: how to run a one-on-one around a single conversation

  A repeatable twenty minute coaching session built around a single recorded conversation, ending in one specific change the salesperson can practice and a manager can verify.

  6 min read
• How to review your dealership's sales calls without listening to all of them

  A repeatable routine that lets a sales manager review the calls that matter in under thirty minutes a day instead of trying to hear every recording.

  6 min read
• Is it legal to record sales calls at a Florida dealership?

  Florida requires consent from every party to a recorded call under Fla. Stat. 934.03, which shapes how dealerships give notice, handle out-of-state callers and store recordings.

  6 min read
• Text follow-up for car dealerships: what to send after the first call

  A practical texting cadence for dealership salespeople and BDC agents, with example messages for every stage between the first call and the visit.

  6 min read
• The BDC call scorecard: what a complete sales call contains

  An eighteen point pass or fail scorecard a dealership manager can print and use to judge whether a sales call was complete, plus the rules that keep scoring honest.

  6 min read
• The four numbers a dealership sales manager should see every morning

  Four daily numbers that tell a sales manager what happened on the phones yesterday and what to fix before the store fills up today.

  6 min read
• Why dealership appointments no-show, and the follow-up that fixes it

  Most no-shows are created when the appointment is set, not when the customer fails to arrive, and a short confirmation sequence recovers a meaningful share of them.

  6 min read

Glossary

50 terms, defined the way the store uses them. Browse the whole glossary.

• All-party consent
• Appointment confirmation
• Appointment set rate
• Back-end gross
• BDC (business development center)
• Be-back
• Buying signal
• Call scoring
• Call tracking
• Callback request
• Closing ratio
• Conversation intelligence
• CPO (certified pre-owned)
• CSI (customer satisfaction index)
• Dealer group
• Dealer principal
• Dealership CRM
• Desking
• DMS (dealer management system)
• Equity mining
• F&I (finance and insurance)
• Follow-up gap
• Front-end gross
• GSM (general sales manager)
• Hold time
• Internet sales manager
• Lead response time
• Missed inbound call
• MSRP (manufacturer’s suggested retail price)
• No-show
• One-party consent
• Opportunity call
• Out-the-door price
• Payment quote over the phone
• Phone-up
• Price objection
• PVR (per vehicle retailed)
• Recorded-line notice
• Rooftop
• Service-to-sales
• Show rate
• Spouse objection
• T.O. (turn over)
• Test drive
• Third-party lead
• Trade-in appraisal
• Unsold follow-up
• Up
• Walk-in
• Word track