Text compliance checker.

Paste a follow-up text and see which of the eight parts that get a reply and stay inside the texting rules are there, then let the assistant rewrite it to pass.

The text as it would be sent

Try one:

Consent. A customer who gave a mobile number in a conversation about their own visit or vehicle has consented to texts about that visit. Marketing texts to a mobile number need prior express written consent, and an opt-out must be honored.
Quiet hours. Federal telemarketing rules limit calls to 8 a.m. to 9 p.m. in the customer's local time; several states are stricter and many stores apply the same window to texts.
Identification. Commercial texts must identify the business and give a way to stop; a store name in every text and a working STOP keyword cover both.
Records. Keep the consent, the opt-outs and the messages. A texting program that cannot show who agreed to what is the one that gets a complaint.

General information about texting practice and the federal rules for commercial text messages, not legal advice. Confirm your store's texting program with counsel. The check runs in your browser and is not sent anywhere.

Parts present8 of 8

Says who is texting and from whereOpen with the rep's name and the store: "Hi Trevor, this is Danny at Brightline Toyota."

Yes

Refers to something the customer asked aboutName the vehicle, the visit or the question the customer raised.

Yes

Asks one question at mostKeep the one question that moves the next step and drop the rest.

Yes

Proposes a specific next stepOffer a held time or a vehicle ready, not "let me know".

Yes

Quotes no price, payment or trade valueSay the figures are ready when they come in, and hold a time to go over them.

Yes

Gives an easy way outAdd "Reply STOP to end" to a marketing text, or a plain "if not, tell me and I will leave it" to a service text.

Yes

Fits in two segments or fewerCut to the greeting, the one thing, the one question.

Yes

No all-caps urgencyWrite it the way you would say it on the phone.

Yes

164 characters, 2 segments.

The eight parts, and why each one matters

Says who is texting and from where. A customer who cannot tell which store or person is texting deletes it, and federal rules require a commercial text to identify the business.
Refers to something the customer asked about. A text that continues the customer's own conversation reads as service; one that does not reads as marketing and needs express written consent.
Asks one question at most. Two questions get no answer. One question the customer can answer with a word gets a reply.
Proposes a specific next step. A day and a time, or a vehicle set aside, gives the customer something to say yes to.
Quotes no price, payment or trade value. A number in writing becomes the ceiling of the negotiation and the reason to skip the visit; it also invites comparison shopping by screenshot.
Gives an easy way out. A reply of STOP must end the messages, and a customer who sees a way out is more likely to stay in.
Fits in two segments or fewer. Long texts arrive as several bubbles, out of order on some phones, and read like a script.
No all-caps urgency. Capital letters and exclamation points are the signature of spam filters and of customers' patience running out.

Sources

Questions about texting customers

Something else? Ask on a walkthrough.

Who is texting and from which store, a reference to what the customer asked about, at most one question, a specific next step, no price or payment or trade value in writing, an easy way out, and a length that arrives as one or two bubbles. The checker reads a text for each of those.

A customer who gave a mobile number while asking about their own visit or vehicle has consented to texts about that visit. Marketing texts need prior express written consent, and a STOP reply must end the messages. General information, not legal advice.

Federal telemarketing rules set 8 a.m. to 9 p.m. in the customer’s local time for calls, several states are stricter, and most stores apply the same window to texts. The checker cannot see the clock, so keep the window in the texting policy.

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Text compliance checker.

Rewrite it to pass.

The eight parts, and why each one matters

Sources

Questions about texting customers

Bring better insight to your next sales meeting.