Available todayUsed for sales call review
Hear what happened on every call.
Pinpoint transcribes every sales call and marks what the customer asked for and what the rep promised, so you can play the exact moment.
What call intelligence is
Call intelligence turns recorded sales calls into information a manager can review: a timestamped transcript, what the customer wanted, the commitments on both sides and whether a next step was set. Pinpoint does this for every recorded sales call in your workspace, so a manager can search conversations by what happened in them and open the recording at the second each finding came from.
Available today for recorded sales calls, with the transcript, the marked moments and the recording together in your workspace.
How it works
- 01
Calls come in
Each recorded call reaches your workspace with its basic details: the rep, the time and whether it was inbound or outbound. We confirm with you how your calls will arrive before any commitment, and a call is accepted only from a source set up for your workspace, so it never lands with the wrong team.
- 02
The call is transcribed
Pinpoint turns the audio into a transcript with a time on every line. The transcript stays with the recording it came from, so any sentence you read can be played back in the customer's own voice.
- 03
Findings are marked
Pinpoint reads the conversation for what the customer wanted, the questions left unanswered, whether a next step was offered and agreed, and what the rep promised to do. Each finding is pinned to the seconds it came from, so nothing is a summary you have to take on faith.
- 04
You review by exception
Pinpoint groups calls so you can start with the ones worth your time: clear interest with no next step, an objection left unanswered, a callback the rep promised. You open the finding, hear the moment and decide what to do.
What a manager sees
- A searchable transcript of every recorded sales call, with the recording attached.
- What each customer asked for, marked at the second they said it.
- Calls where no next step was offered, or none was agreed.
- What the rep promised to do next, and what is still open.
Questions about call intelligence
Something else? Ask on a walkthrough.
Do I have to listen to calls to use this?
No. Start from the calls that carry something worth reviewing, open the marked moment and listen to that part. A review takes a minute or two because you hear the ten seconds that matter instead of a twelve minute call. The full recording is there when you want the whole thing.
What does a finding on a call mean?
It means the conversation contains something worth reviewing, and it points to the seconds where it happened. A finding does not establish that a deal was lost, that the customer bought, that a follow-up was completed or that revenue changed hands. You decide what it means after you hear it.
Does this score or rank my reps?
No. Pinpoint marks things that happened in a conversation: a question asked, an objection left standing, a next step offered or not. Those findings are about calls, not people, and they do not add up to a grade. You look at the pattern and decide what coaching a rep needs.
What happens to our recordings?
Calls are hosted and processed in the United States, and they expire 30 days after they arrive. Your conversations are never used to train AI models. While a call is stored, it sits behind your workspace's permissions, and playback is checked against current access every time someone presses play.
What if a call cannot be read?
Some calls arrive without usable audio, or are too short to say anything about. Those are shown as not assessed rather than counted as a clean call with nothing in it. An empty result and a genuine finding of nothing are different things, and Pinpoint keeps them apart so your review starts from what is known.
Go deeper
How to review your team's sales calls without listening to all of them
A repeatable sampling routine for sales managers: choose a question, review relevant excerpts and expand to the full recording when context is missing.
Coaching and training · 7 min readThe anatomy of a complete sales call
A complete sales call does six things in order, and each one leaves something a manager can check without listening to the whole recording.
Conversations · 8 min readCoaching from the call: how to run a one-on-one around a single conversation
A repeatable twenty-minute coaching session built around a single recorded conversation, ending in one specific change the rep can practice and a manager can verify.
Coaching and training · 7 min read
See it on your own calls and texts.
A 30-minute walkthrough with a person who can answer questions, then a free review of your own calls.