Pinpoint

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Call reviewAvailable today

Review every call without listening to them all.

Pinpoint reviews every recorded sales call for promises, open objections and missing next steps. Each finding opens the recording at the second it happened.

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PinpointSep 14 to 18 · 46 calls

Worth hearing5 of 46 calls

  1. Ruth OkaforObjection left open · 2:47
    Tue 10:42 am
  2. Martin HaleCallback promised · 3:38
    Tue 2:15 pm
  3. (602) 555-0148Interested, no next step · 1:36
    Wed 9:03 am
  4. Grace LindqvistPrice given, no meeting asked · 2:10
    Wed 4:40 pm
  5. Owen MercerNext step agreed · 5:02
    Thu 11:20 am
Ruth OkaforObjection left openTomás · Tue, Sep 15, 10:42 am · Inbound · 6:05
  1. Needs askedFound at 0:41
  2. Price objection answeredNot foundRaised at 2:47
  3. Next step with a date agreedCan't tellThe call ends before she answers
2:47
RuthHonestly, that is more a month than I pay now.
2:52
TomásOkay. Want me to email the quote over?

Opens the recording at 2:47

Every call reviewed and the ones worth hearing first, each finding at its second. Synthetic example.

What a sales call review is

A sales call review checks what happened on a call against what a good call contains: whether the rep asked what the customer needs, answered the objections, kept track of what was promised and agreed a next step. Done by hand, a manager hears a few calls a week and guesses about the rest. Pinpoint reviews every recorded call in your workspace, pins each finding to the second it happened and puts the calls worth hearing first.

Runs on

How it works

  1. 01

    Every call is reviewed

    Each recorded call is transcribed and read for what the customer asked for, the objections they raised, the promises made on both sides and whether a next step was agreed. No call is skipped because nobody had time to listen.

  2. 02

    Findings point to the second

    Every finding links to its line in the transcript and its second in the recording. You hear the customer say it instead of trusting a label, and you can disagree with a finding on the evidence.

  3. 03

    The calls worth hearing come first

    Calls with an objection left open, a callback promised or no next step agreed rise to the top, and so do the calls that went well. A call that cannot be assessed is marked that way instead of counted as clean.

  4. 04

    You decide what happens next

    Play the moment, ask about a customer or a week and get an answer with the calls behind it, then take the finding to the rep. Pinpoint proposes and a person decides.

What a manager sees

Evidence, approvals and permissions

Every finding links to the recording and the line it came from, so you judge the call on what was said. Findings describe calls, not people: Pinpoint does not grade or rank your reps, and what a finding means is your decision. Calls are hosted and processed in the United States, expire 30 days after they arrive and are never used to train AI models.

Pinpoint proposes and a person decides. It never places calls, and nothing is sent to a customer or written to your CRM until someone on your team approves it.

Questions about sales call review

Something else? Ask on a walkthrough.

Do I still have to listen to calls?

Only to the moments worth hearing. Each finding opens the recording at the second it happened, so you hear the customer's own words in a few seconds instead of replaying a whole call. The full recording is there when you want it.

What does the review look for?

What the customer asked for, the objections they raised and whether each one was answered, the promises made on both sides, and whether a next step was offered and agreed. Each finding points to the moment it came from.

Does the review grade or rank my reps?

No. Findings describe calls: a question asked, an objection left open, a next step agreed or not. Pinpoint does not score people or build leaderboards. You look at the calls and decide what coaching a rep needs.

What if a call cannot be reviewed?

Calls without usable audio, or too short to say anything about, are marked as not assessed instead of counted as clean. When a call cannot show whether something happened, the review says it can't tell rather than guessing.

How can we try it on our own calls?

Start with the free 48-hour call review. Send 20 to 50 recorded calls and you get a report of the promises, open objections and moments worth hearing in them, with every finding checked by a person.

Go deeper

Objection not answeredNo appointment askPrice given without an appointmentCallback requestedMissed inbound call

See it on your own calls and texts.

A 30-minute walkthrough with a person who can answer questions, then a free review of your own calls.

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