Resources/Conversation examples
Quote sent without next step
A price or quote goes out and the conversation stops there, with no time set and no reason to reply.
Here's the quote for the annual plan. Let me know what you think.
What to do when you spot it
Explain what the quote includes and depends on, then offer two times to go through it together and ask for a reply.
Practice a response
Synthetic practice exampleUse the separate customer line below for practice, then compare your reply with the sample.
"I got your quote. Let me think about it and I'll let you know."
"Before you go, is it the monthly price or the start date you're weighing? Either way I can walk you through it at 11 tomorrow or 5:30, and we'll finish it in ten minutes."
Coaching and context
Taking the next step
Send numbers with three things attached: what the figure includes, what it still depends on, such as the start date, an approval or the term, and two times to go through it together. End with a question rather than let me know. If the quote went out earlier this week with nothing attached, send the missing half now while the customer still remembers the conversation.
Why it matters
A number with nothing attached becomes a shopping tool. The business paid for the lead, did the work of building the figure, and handed the customer the one thing a competitor needs to beat it. Worse, the conversation ends on the customer's side of the court, so the rep now waits for a reply that usually never comes and calls the lead cold a week later.
How to coach it
Pull three quotes the rep sent last week and read only the final message in each thread. The pattern is easy to see and hard to argue with. Write one closing sentence together that follows every number, then check next week's quotes for it.
Practice the conversation
The manager plays the customer. The rep responds, then you review it together.
The customer says
"I got your quote. Let me think about it and I'll let you know."
Your goal
Put the next move back on your side of the court with one question and two times.
Feedback after the call
- You sent the number with nothing attached to it.
- You asked which part they were weighing, which kept it alive.
- You ended on let me know instead of a question.
- You did not say what the figure still depends on.
Questions and answers
Should we stop sending numbers by text?
No. Send them with a next step attached. The problem is the silence after the figure, not the figure.
What is a good closing line after a quote?
A question the customer can answer in a word, plus two specific times to go through it together.
How do I find quotes that never got a reply?
Read the last message in each of last week's quote threads. Where the number sits at the bottom with nothing after it, that thread goes on today's list.