Recorded-line notice
The disclosure telling a caller that the conversation is being recorded, typically played before the call reaches a person.
Use this definition in team training or when clarifying a sales note.
Definition
A recorded-line notice is the message stating that a call may be recorded or monitored. Teams commonly play it at the start of inbound calls, include it in on-hold and voicemail messages, and have reps say it aloud on outbound calls, where no system message exists.
Requirements differ by state, and consent rules can apply to everyone on the line, including anyone who joins a call already in progress. The recorded-line notice by state gives wording for each state. This is general information, not legal advice.
Why it matters
The notice is the foundation of everything a team does with its recordings, including coaching and review. It is worth verifying by calling your own lines and listening, since notices get dropped during phone system changes and nobody notices for months.