Quote follow-up
The contact owed to a customer after numbers were sent, which is a different job from general follow-up.
Use this definition in team training or when clarifying a sales note.
Definition
A quote changes the conversation. Once a customer has a figure in hand, whether it is a total price, a monthly payment or a premium, the follow-up has a subject: what they think of the number, what they were comparing it against, and what would have to change.
It is also time sensitive in a way other follow-up is not. A quote reflects a specific plan, a specific set of discounts and a specific moment, and any of those can move within days, which gives a rep an honest reason to make the call.
Why it matters
Sending a number and waiting is the most common way a serious shopper goes quiet. The customer who asked for a figure is further along than almost anyone else in your pipeline, and they are sitting with quotes from other companies. If nobody calls to ask what they made of it, the company that does call gets to hear the objection and answer it.