Time offered.
The rep offers a specific day and time to come in rather than inviting the customer to stop by whenever it suits them.
"Emily, I have tomorrow at 10:30 or 5:15. Which one is easier for you?"
What it sounds like. Synthetic example.Why it matters
Offering a time is the behavior that separates an appointment from an intention, and it is the one behavior a manager can hear cleanly on a recording. Come see us anytime feels polite and leaves the store with nothing on the board, no reason to prepare the vehicle and no one expecting the customer. Everything downstream, the confirmation, the vehicle pulled up front, the appraisal ready, depends on this sentence being said.
What to do next
Offer two times instead of asking whether the customer wants to come in, and attach the vehicle and a person to them: the unit will be up front and they should ask for you by name. Then put it in writing the same day while the conversation is still fresh, and set the confirmation for the day before rather than the morning of.
How to coach it
Play the last minute of a call that had everything except the ask. The rep usually hears the gap themselves, which is the point of using their own audio. Agree on the exact two times wording they will use, then role play the hesitation that follows it, because the ask is easy and the pause after it is what people avoid.
In Pinpoint
Marked on the call or thread at the moment the time is offered and counted under Appointments set once a time is agreed.
Available today: call and text intelligence with cited investigation, per-rep review and proposed next steps. On the roadmap: CRM and email intelligence, AI roleplay training with direct feedback on the call, approved actions and end-to-end workflows, then inbound and outbound voice agents. Status as of September 20, 2026.
Questions about this signal
Why offer two times instead of asking when they are free?
An open question makes the customer do the planning, and the usual answer is that they will think about it. Two specific times ask for a small decision instead of a big one.
Does a time offered count as an appointment?
No. Offering is the rep's behavior. It counts under Appointments set only once the customer agrees to a specific day and time.
Can I see how often my team actually asks?
Yes. Review the conversations that carry buying signals and check which ones contain a time offered and which do not.
See how Pinpoint marks these moments on your own calls and texts.
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