Resources/Conversation examples
Availability asked
The customer asks whether the offer, the product or an opening is still available, which is a check before they commit more time to you.
Do you still have openings for a consultation this week? I saw the offer on your site.
What to do when you spot it
Confirm exactly what is available, then offer two times to meet, or the closest alternative if it is gone.
Practice a response
Synthetic practice exampleReply to the example above out loud, then compare your words with this sample.
"We do, and the offer on the site is still good. I can hold a spot for you right now. Are you closer to late morning or after work?"
Coaching and context
Taking the next step
Confirm exactly what the customer is asking about, by name rather than by a vague description, then attach a time to the yes: it is available, I can hold it for you, are you closer to late morning or after work. If it is gone or the offer has ended, say so immediately, keep the customer's trust, and offer the closest alternative along with the same two times.
Why it matters
An availability question is an appointment question wearing a different hat. The customer has already decided they are interested enough to take the next step; they are only confirming it will not be wasted. A plain yes answers the question and ends the call, and the next company the buyer contacts gets the meeting. It also shows how accurate your website and ads are, because the calls that start this way are calls your listings created.
How to coach it
Play a call that ended within thirty seconds of a yes. Most reps do not hear themselves close the door; they hear themselves being helpful. Rehearse the answer as two halves, the confirmation and the time, and have the rep say it out loud until the second half arrives without a pause.
Practice the conversation
The manager plays the customer. The rep responds, then you review it together.
The customer says
"Do you still have openings for a consultation this week? I saw the offer on your site."
Your goal
Confirm exactly what is available and attach a time to the yes before the call can end.
Feedback after the call
- You confirmed the offer without checking which one they saw.
- You said yes and then went quiet.
- You did not get a first name.
- You let the customer end the call without a time.
Questions and answers
Why treat an availability question as a buying signal?
Because the customer is checking before committing time, which is further along than a general inquiry. It is a moment worth reviewing, not proof of a meeting or a sale.
What should a rep do when it is no longer available?
Say it plainly, then keep the conversation alive with the closest match and a specific time. Vague answers about checking on it cost more trust than the bad news does.
How can I tell whether these calls end without an ask?
Listen to the last thirty seconds of a few of them. If the yes is followed by silence or an invitation to call back anytime, the rep answered the question and lost the meeting.